Refund policy

Return & Refund Policy


Last updated: May 1, 2026

This Return & Refund Policy applies to all purchases made through KCHICSTYLE. We are committed to ensuring your satisfaction with every order, and have established clear, standardized guidelines for all returns, refunds, and exchange requests for our international shipping from Guangzhou, China.

Core Precondition for All Returns, Refunds & Exchanges


ALL requests related to returns, refunds, or exchanges of any kind must be initiated and approved through our official customer support team BEFORE you take any further action. This is a non-negotiable requirement for all return, refund, and exchange processes.

Any return shipment, refund request, or exchange attempt made without first contacting our customer support team, submitting a formal request, and receiving our written approval will NOT be accepted, processed, or honored. We will not be responsible for any associated shipping costs, customs fees, import duties, item loss, or delivery failure resulting from unauthorized return or refund actions.

30-Day Return Eligibility Window


We offer a 30-day return policy for all eligible items. This means you have 30 calendar days from the date you receive your order to submit a return request to our customer support team.

To be eligible for return consideration, your item must meet the following requirements:

  • The item is in the same condition that you received it, unworn, unused, and unwashed
  • All original tags, labels, and packaging are intact and included with the item
  • You have a valid receipt or proof of purchase from our official store

How to Initiate a Return, Refund or Exchange


Step 1: Contact Customer Support First


To start any return, refund, or exchange process, you must first contact our customer support team via email at: benblack412@gmail.com

In your email, please include the following required information:

  • Your full order number
  • The specific item(s) you wish to return, refund, or exchange
  • A clear reason for your request, along with supporting photos (if applicable, e.g. for defective or damaged items)

Step 2: Await Official Review & Approval


Our customer support team will review your request within 24 business hours and respond with a formal decision. We will provide you with detailed, case-specific instructions for your approved request, including:

  • The official, exclusive return address (only provided for pre-approved return requests)
  • Step-by-step shipping and packaging guidelines
  • Any required documentation for customs clearance
  • The specific timeline for processing your request

Step 3: Complete the Process as Instructed


You must follow all instructions provided by our customer support team exactly. Failure to do so may result in your request being denied, or additional fees/charges for which you will be responsible.

Return Shipping Costs


For Quality-Related Issues (Defective, Damaged, Wrong Item)


If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery with photos of the issue. For pre-approved, quality-related return requests, we will cover all return shipping costs, customs fees, and import duties for the return of the item. You may choose between a full refund, a free replacement of the item, or an exchange for a different item of equal value, all subject to our customer support team’s review and approval.

For Non-Quality-Related Returns (Change of Mind, Size Issue, Etc.)


For returns due to change of mind, incorrect size selection, or other non-quality-related reasons, you will be responsible for all return shipping costs, customs fees, import duties, and any other associated charges for sending the item back to our warehouse in China. We do not cover these costs for non-quality-related returns, and this will be clearly communicated to you during the pre-approval review process with our customer support team.

Exceptions & Non-Returnable Items


For health, safety, and hygiene reasons, the following items cannot be returned, refunded, or exchanged under any circumstances:

  • Custom, personalized, or made-to-order items
  • Personal care, beauty, and hygiene products
  • Perishable goods (food, flowers, plants, etc.)
  • Hazardous materials, flammable liquids, or gases
  • Sale items, promotional items, and gift cards

If you have questions about whether your item is eligible for return, please contact our customer support team before submitting a request.

Refund Processing


Once we receive and inspect your returned item in accordance with our pre-approved instructions, we will notify you via email within 3 business days to confirm if your refund has been approved.

If your refund is approved:

  • For quality-related issues: We will process a full refund of the item price and any original shipping fees you paid
  • For non-quality-related returns: We will process a refund of the item price only (original shipping fees are non-refundable)

All refunds will be automatically issued to your original payment method within 10 business days of approval. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received the funds, please contact us at benblack412@gmail.com for assistance.

Contact Us


If you have any questions, concerns, or need help with a return, refund, or exchange request, please do not hesitate to contact our customer support team at:

benblack412@gmail.com

We aim to respond to all inquiries within 24 business hours.